Progress:
So after harassing Jayman to do their job (apparently that's the only way to the job done) we finally got our front landscaping done October 16, 2012. We had enough time to water it twice before it snowed and it hasn't gotten any warmer since. We are quite worried about the time frame and if it will have had enough time to have properly taken root.
"Turf largely avoids these problems, and with proper care, newly laid sod
is usually fully functional within 30 days of installation and its root
system is comparable to that of a seeding lawn two or three years
older." - Wikipedia
That being said, two days if far from enough time for our lawn to be properly installed and that isn't including that they didn't install it properly and we have a large gap because they didn't lay them quite side by side. I don't understand why Jayman can't do things right the first time or on time. Jayman this year won the lottery for being the first company to have access to the dirt and sod (the developer has a lottery for all builders and if your second or third in the "win" then you don't get the material to do landscaping until later) so there isn't any reason why they waited until two days before it snowed.
So a week before our sod was installed I had a meeting with the warranty manager to show him what has not been done. Again, I was pretty much told I was crazy for our master bedroom being drafty (remember how I said we upgraded to triple pane windows but we have a draft like we have single pane 25 year old windows). Well I showed him (I didn't know exactly where it was coming through so we almost missed it) but our master bedroom windows weren't installed properly and the window is bowed and has a couple inch gap once you take out the screen. Well All Weather Windows just called me yesterday saying they JUST got the work ticket even though the meeting was almost three weeks ago. I have to wait until November 19th but then they were like "well, I guess you'd want it sooner so we could do a rush". Rush means apparently that no set date potentially and that they will call me 30 minutes before they are going to be there and at any given time I have to leave work (which is 25 minutes away) to meet them. More than a month to wait in winter (yes, in Alberta right now it is winter; -9 and we have snow and it's only going to get much much colder) for the very large draft in the master bedroom. It's ironic in a way because we upgraded our windows so our house would be more efficient and we would save on utilities...well, this winter we're getting the opposite. Maybe i'll laugh about this five years down the road.
After 1.5 years of me telling Jayman to only call me and not my partner they still call him everytime. Everytime I deal with them I remind them not to call him as at any given time he could be in meetings or with a partner but every single time they call him. I don't understand how an established company can be so idiotic. If you have children (even very young ones) how many times would you have to tell them something similiar: once? twice? Our children aren't slow and so you'd expect that they could function better than a four year old.
So after a rage filled email to get things done (they seem to only ever respond and do their job after I do this which that's another thing I don't understand. Shouldn't it be the opposite? Respond to nice emails? Well they seem to disregard those ones) we have FINALLY got our trenching done for the electrical cord going to our garage pad that they had to redo because they put the wrong wire in it (I have not been able to plug my car in because of this...well, that's a lie, I've had to put a really long orange extension cord running from the house to my car to plug it in). So now i'm waiting on them to finish installing the wires so that the plug in for the pad is usable. Hopefully that happens sooner than later.
So after meeting with Jayman I was suppose to have the electrician call me the next day to set a date as to when he'd come by and fix our island in the kitchen (it doesn't have any electricity running or working on it). It's almost been three weeks and he's never set a date with us and he didn't even call us until two weeks later. I had someone call me while I was out of town and I was sure it was the electrician that set up the appointment today but when he called (a week after the other call) he didn't know what I was talking about. I don't know how it worked out but another electrician came by today (separate companies) to look at the island. So going by the history of this blog and how Jayman works, what do YOU think happened? Well, they couldn't fix it (and that's not because they were incompetent). So not only did the other electrician not even wire the cords to the "easy box" the cord isn't even right behind it and since we have a finished basement it's not an easy fix. There is a working cord running to the breaker but it's too far down so they have to get someone else in the take apart the island. What does Jayman do with this information? They tell me that the original electrician is going to try to come by today at "some time" to tell me exactly the same thing that the first one told me. One: why do I want the electrician that couldn't even wire the easy box to come in if his work is that shoddy? Two: why do I want to waste my time and have someone tell me for a second time the problem?
Jayman running their business like they are isn't doing them any favours at all. I know for a fact i'm not an outlier in having this type of service as I've read other blogs and heard from other people. The more people they give bad service to and don't do things right in the first place the more bad word gets around and that is death to companies. Granted bigger ones it takes quite a bit longer but still, it's not good for business.
The last problem I have at the moment is the paint is flaking off around the front door, the front closet, and the master bedroom. That I assume is an easy fix so we shall wait and see what happens toward the springtime as that is when they recommended it be fixed (winter will dry everything out).
